Exchange messages with your relationship manager

With LGT SmartBanking you can exchange messages with your relationship manager. This is a secure, encrypted channel through which you can not only send messages but also PDF or Word attachments. The following file formats are permitted: .docx, .xlsx, .pptx, .pdf.

Step 1

Go to "Profile".

Step 2

Then tap on "Messages".

Step 3

Here you now have an overview of the messages between you and your relationship manager. You can create and send new messages via the plus symbol at the bottom right.

Step 4

Select the relevant portfolio to which your message relates. Note: Attachments of up to 45 MB in total are supported.

Step 1

Go to "Mailbox" and then to "Messages". Alternatively, you can also click directly on "Messages" in the dashboard if this shortcut has been set as a favourite.

LGT SmartBanking dashboard with the “Messages” section highlighted in yellow, showing where you can send and receive messages from your relationship manager.

Step 2

Here you have an overview of the messages between you and your relationship manager. You can create and send new messages via "New Message".

Select the relevant portfolio to which your message relates.

Note: Attachments of up to 45 MB in total are supported.

LGT SmartBanking dashboard showing an overview of the messages exchanged between you and your relationship manager.

Do you need assistance?

Contact us if you didn't find the answer to your question in the online help or something isn't working as it should. Our LGT SmartBanking Support is available weekdays from 8 a.m. to 6 p.m. and will be happy to help

Counter opening hours Monday to Friday  8 a.m. to 6 p.m. CET

+423 235 23 25

Contact LGT SmartBanking Support

Back to the online help overview page

On our SmartBanking online help page, you’ll find comprehensive support for all banking functions. In addition to frequently asked questions, we provide detailed information on topics such as wealth management, payments, and trading orders.

LGT SmartBanking Online Help

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