Sign documents digitally

With eSignature, you can efficiently fill out and sign documents in LGT SmartBanking.

Once you have successfully used eSignature, the document will be automatically forwarded to your client advisor for further processing. If you do not agree with the content of the document or do not wish to sign it, you can return it to your client advisor. Your client advisor has the option of sending you several documents in a single batch.

Depending on your location, different information will be displayed on the dashboard.

Step 1

Smartphone lock screen with a colorful gradient background. In the center a LGT notification appears: “New Notification – You have a new document to review and sign.

When a document is sent to you for signing, you will receive a push notification.

Step 2

Smartphone displaying the LGT mobile banking login screen over a landscape painting with mountains, valley and river. At the bottom are the buttons “Login with Face ID”, “Scan” and “Login with username and password”.

After opening the push notification, you must log in to LGT SmartBanking.

Step 3

Smartphone displaying a “Terms and conditions” page with detailed contract and data protection information about the QES. At the bottom there is a blue button labeled “Accept and continue”.

When you use eSignature in LGT SmartBanking for the first time, you will be asked to accept the terms and conditions.

Step 4

Smartphone showing the eSignature overview with a list of documents. “Status” column with Open and Signed labels, next to subjects such as “Email agreement” or “Address change” and the number of documents.

You will then be redirected to the "eSignature" section of the app. There you will see all open and completed eSignature documents. You can start the signing process by tapping on the three dots. Alternatively, you can also access this section by tapping on "Profile" and then "eSignature".

Step 5

Smartphone displaying the “Location” screen with the question “Where are you right now?”. Two options: “Switzerland” (selected) and “I am outside of Switzerland”. At the bottom a blue “Continue” button.

First, you must indicate whether you are currently residing in your country of residence.

Step 6

Smartphone showing the “Location” screen with “Your current location”. Option “I am outside of Switzerland” is selected. Below is a “Select country” field. The “Continue” button at the bottom is greyed out.

If you are outside your country of origin, you must indicate the country in which you are currently residing. Please note that the authority to sign documents may vary from country to country.

Step 7

Smartphone displaying the “Summary” screen with a preview of the “Email agreement” message. Below is a list of 20 documents such as “Terms and Conditions”. At the bottom there is a blue “View documents” button.

Your customer advisor has the option of sending you several documents as a batch. In this case, you will see an overview of all documents received.

Step 8

Smartphone displaying the “Document view” screen with the document “Terms and conditions”. The document is shown in a reduced view, top bar “Edit mode”, and a message “Fill out all the missing fields”.

The document opens in edit mode.

Step 9

Smartphone displaying “Document view” with “LGT SmartBanking Pro – Access authorisation” (document 20 of 20), page 2 of 2 showing contract text and signature fields. At the bottom are “Previous” and “Review and sign” buttons.

Here you can complete details, remove pre-filled information or make changes.

Step 10

Smartphone displaying “Document view” in review mode with the “Terms and conditions” form, document 1 of 20. Center text explains signing with a QES, and at the bottom there is a greyed-out “Sign this document” button.

Once you have added all the information to the document, click on "Review and sign" to enter review mode. Here you will have another opportunity to check that all the information in the document is correct.

Step 11

Smartphone displaying “Document view” in review mode with the document “LGT SmartBanking Pro – Access authorisation”, document 20 of 20, page 2 of 2 showing contract text and signature fields. At the bottom a blue “Sign this document” button.

Once you have successfully checked all the information, you can sign the document.

Step 12

Smartphone displaying the “Qualified Electronic Signature” screen with an info box “Please check your data”, details on number of documents (20) and subject “Email agreement”. At the bottom are “Reject” and “Confirm” buttons.

You will then be asked again to confirm that all documents in the batch are to be signed.

Step 13

Smartphone displaying “Document view” with the “Opening of a banking relationship” form, document 20 of 20, page 1 of 7. A green bar at the top shows status “Signed”. At the bottom are “Back” and “Next” buttons.

All documents have now been signed and are available for inspection.

Step 14

Smartphone showing the eSignature overview with a list of items. The top “E-mail agreement” entry now has status “Signed”, followed by items such as “Address change” and “Power of attorney” with Open and Signed labels.

The status of the documents that have been signed will then also be changed in the overview of all eSignatures.

Step 1

Please use the mailbox and then go to "eSignature" to open the documents to be signed.

Desktop view of the LGT SmartBanking dashboard showing a portfolio donut chart, sections for new payment, account transactions, trading, news, notifications and messages. At the top, the messages menu is open, including an “eSignature” entry.

Step 2

This overview shows you the documents that you can sign or have already signed.

Desktop view of the LGT SmartBanking “eSignature” section. A table lists signature items with status (open, processed), subjects such as “Digital onboarding” and “E-Mail Waiver”, date, message and number of documents. Top right: “Terms and Conditions”.

Step 3

If you want to use eSignature in LGT Smartbanking for the first time, you will first be asked to accept the terms and conditions.

Desktop view showing a large “Terms & conditions” pop-up for the Qualified Electronic Signature (QES). The text explains usage and data protection. At the bottom are three buttons: “Download”, “Decline” and blue-highlighted “Accept”.

Step 4

Please indicate at the outset whether you are in your country of residence. If you are outside your country of residence, please indicate the country in question. Please note that the authority to sign documents may vary from country to country.

Desktop view with a dialog box titled “Where are you right now?”. Under “Location” there are two options: “Switzerland” (selected) and “I am outside of Switzerland”. At the bottom are “Back to overview” and “Continue” buttons.

Step 5

First, the document will be displayed in edit mode, where you can add the missing information.

Desktop view of the eSignature document screen showing the “Opening of a banking relationship” form. On the left a list of 3 documents, on the right digital onboarding info, eSignature help links and a “Review and sign” button.

Step 6

Once you have added all the necessary information, you can check the document for accuracy in review mode.

Desktop view of the eSignature page in review mode showing the “Opening of a banking relationship” form. On the left a document list, on the right onboarding information and signatures. Bottom right: “Previous” and blue “Sign” buttons.

Step 7

If you wish to sign the document on your desktop, LGT SmartBanking will send an authentication message to your mobile device during this process. This message requires you to reconfirm your eSignature.

Desktop view of the eSignature page with an “Electronic signature” pop-up. It shows subject “Digital onboarding” and “Number of documents: 3” plus text about confirming via push message. At the bottom are “Cancel” and “Manual authentication” buttons.

Step 8

After successful authentication, the documents are signed and then visible to you.

Desktop view of the eSignature page with status “Signed”. The “Opening of a banking relationship” form is shown. On the right, details on digital onboarding, signature information and a “Back to overview” button are displayed.

Step 9

You will then be redirected back to the eSignature overview. There you will see that the status of the now signed documents has changed.

Desktop view of the LGT SmartBanking “eSignature” section. A table lists signature items with status “processed”, subjects “Digital onboarding” and “E-Mail Waiver”, date, message and number of documents. Top right: “Terms and Conditions” button.

Do you need assistance?

Contact us if you didn't find the answer to your question in the online help or something isn't working as it should. Our LGT SmartBanking Support is available weekdays from 8 a.m. to 6 p.m. and will be happy to help

Counter opening hours Monday to Friday  8 a.m. to 6 p.m. CET

+423 235 23 25

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