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Registration with biometric ID documents

With our new registration procedure and biometric ID documents, you can register with LGT SmartBanking for the first time in just a few simple steps. All you need is:

  • a mobile phone with a NFC chip (if Apple Pay or Google Pay is available on your mobile phone, you have such a chip).
  • A biometric ID document, such as your passport or ID card.
  • Your initial login details, which you will receive from the bank.

Then follow either the instructions in the app or the steps shown here. 

Step 1

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Firstly, you will receive the initial login details from the bank, for example by email or post

Step 2

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Then you need to download the LGT SmartBanking app from your official app store.

Step 3

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Please enter the initial login data in the app.

Step 4

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Here you can see the four simple steps that are necessary to complete the login.

Step 5

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Please confirm the terms of use before you can start.

Step 6

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A video will now start in the app where you can see how to check your ID document for the biometric chip.

Step 7

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Look out for this square symbol on your identity document, which you will find at the bottom of this passport, for example.

Step 8

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Once you are sure that your ID document has such a chip, you can choose whether you want to register with your biometric passport or ID card.

Step 9

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For this example, we assume that you register with your passport. Then open your camera and take a photo of your passport.

Step 10

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After the photo, the first step is complete and we move on to the second step, scanning the biometric chip with your mobile phone.

Step 11

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Please also remove your mobile phone cover so that scanning works better.

Step 12

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You will now see another short instruction video in the app, after which you will be asked to scan the chip, as shown in the illustration.

Step 13

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This completes two of the four steps and brings us to the next step, a video selfie to verify that you as the passport holder are actually carrying out this process.

Step 14

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Here too, you will be shown a short instruction video before you take the video selfie. During the video selfie, different colours light up on your screen. This is a security feature to ensure that the person in the video is real and not, for example, someone holding up a photo of you.

Step 15

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After the video selfie, you have already completed three out of four steps. Now you just need to enter some final information.

Step 16

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Firstly, set yourself a new and secure password that meets our security criteria. Never pass this password on to third parties, not even to LGT employees.

Step 17

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Now give your newly registered device a name with which you can distinguish it from other devices that you may also want to use for LGT SmartBanking.

Step 18

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Activate the push notifications. This is an important step in order to be able to place payment or trading orders in the app, for example.

Step 19

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Activate the biometric login from your mobile phone now so that you can log in even more easily in future.

Step 20

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Congratulations, you have completed all four steps of the registration process!

Step 21

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In a final step, your LGT SmartBanking dashboard will load for the first time.

Alternative registration method - login with cryptogram letter

As LGT, we recommend registering using the biometric method described above on this page. However, if your device does not support this method, there is also the option of registering initially with LGT SmartBanking using a physical letter with a cryptogram. If you want to register using the cryptogram letter, you will need the following documents:

  • Access data letter (user name and initial password)
  • Cryptogram letter

Then follow the instructions shown for mobile devices.

Step 1

The smartphone screen shows the home page of the LGT Smart Banking app. The screen displays the input fields for entering personal login details.
To start the process, please enter the user name and the initial password from the access data letter.

Step 2

The smartphone screen shows the LGT Smart Banking app. The page displayed allows the user to change their login details.
Now set a new password.

Step 3

The smartphone screen shows the LGT Smart Banking app. The authentication page is open, and at the bottom of the screen, two buttons are visible: "Scan cryptogram" and "Order a new activation letter."
Have the cryptogram letter you received by post ready.

Step 4

The smartphone screen shows the LGT Smart Banking app. The screen is grayed out, and a square appears with lines only at the corners. Inside the square, the cryptogram is displayed.
Please scan the cryptogram on the letter.

Step 5

The smartphone screen shows the LGT Smart Banking app. The "Additional information" page is open, with an input field for the device name. At the bottom of the screen, there is a blue "Continue" button.
Now give your newly registered device a name with which you can distinguish it from other devices that you may also want to use for LGT SmartBanking.

Step 6

The smartphone screen shows the LGT Smart Banking app. The "Additional information" page is open, and the step where push notifications can be set up is displayed. At the bottom of the screen, the buttons "Not now" and "Allow" are visible.
Activate the push notifications. This is an important step in order to be able to place payment or trading orders in the app, for example.

Step 7

The smartphone screen shows the LGT Smart Banking app. The 'Additional information' page is open, showing the step where the biometric login can be activated. At the bottom of the screen, the buttons "Not now" and "Allow" are visible.
Activate the biometric login from your mobile phone now so that you can log in even more easily in future.

Step 8

The smartphone screen shows the LGT Smart Banking app. The screen displays a green checkmark, indicating that all settings have been completed. At the bottom of the screen, the button "Go to your dashboard" is visible.
Congratulations, you have completed all steps of the registration process!

Step 9

The smartphone screen shows the LGT Smart Banking app. The dashboard is open.
In a final step, your LGT SmartBanking dashboard will load for the first time.

Do you need assistance?

Contact us if you didn't find the answer to your question in the online help or something isn't working as it should. Our LGT SmartBanking Support is available weekdays from 8 a.m. to 6 p.m. and will be happy to help

LGT SmartBanking Support 

Counter opening hours Monday to Friday  8 a.m. to 6 p.m. CET
+423 235 23 25
Contact LGT SmartBanking Support

Back to the online help overview page

On our SmartBanking online help page, you’ll find comprehensive support for all banking functions. In addition to frequently asked questions, we provide detailed information on topics such as wealth management, payments, and trading orders.

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