IT Service Manager 80-100% (f/m/d) Bendern • Zurich (ZNLZ)

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

We are looking for an IT Service Manager to strengthen our IT Operations team. In this role, you act as the central coordination point for IT service operations within an agile product organisation, with a clear focus on operational stability, process management, and structured collaboration with internal and external stakeholders.

Your responsibilities:

• Major IT Incident Coordination: Coordinate major IT incidents and critical operational issues with relevant stakeholders to ensure timely resolution, clear communication and effective risk mitigation.

• Service Performance Monitoring: Monitor service performance and service level compliance; drive continuous improvement of the IT quality management system in line with internal standards, regulatory requirements, and business needs.
• Continuous Improvement: Identify weaknesses in operational processes and drive sustainable improvements to enhance service stability, predictability, and efficiency.
• Stakeholder Collaboration: Work closely with internal stakeholders, cross-functional IT teams, and external service providers to resolve operational issues and align on service expectations.
• Process Governance: Ensure compliance with service operations processes, including support for IT service continuity activities.
• Reporting and Analysis: Analyse service performance based on key performance indicators, drive structured discussions with stakeholders, and ensure that agreed improvement measures are delivered.

Professional and technical qualifications:

• Degree in Information Technology, Computer Science, or comparable qualification, or equivalent professional experience in IT service management or IT operations, ideally within the financial services industry.
• Solid knowledge of ITIL practices, particularly in incident, problem, and change process management.
• Familiarity with ITSM tools and an interest in working with structured data, reporting, and operational analytics.
• Good understanding of regulatory requirements, compliance standards, and operational risk in a banking context.

Personal competencies

• Analytical, structured, and solution-oriented way of working, especially under operational pressure.
• High reliability and strong sense of responsibility, particularly in major incident situations.
• Very good communication skills when interacting with IT and business stakeholders, and service providers.
• Strong written and spoken communication skills in English and the local language.

Please note that applications submitted via recruitment agencies cannot be considered for this position.