Service Centre Analyst (6 month FTC) London (GB)

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.
Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff.

Business Unit:

Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition.

Our Technology team, co-located with our business in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework.

Our Technology team is responsible for:

• Software Development
• Data Engineering
• Infrastructure
• DevOps and Automation
• Service Delivery

Brief Role Objective:

LGT Wealth Management is strongly focused on delivering great experiences for clients and staff by using technology in creative and engaging ways.

As the face of the Technology Department, the Service Centre provides essential support to our business and customers. Our Trainee Service Centre analysts provide high quality support to employees in our UK and channel island offices as well as to clients using our online portal and mobile apps. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.

Key Responsibilities:

• Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
• Prioritise, diagnose, and resolve Incidents according to agreed procedures.
• Fulfilll Service Requests following documented processes and procedures.
• Perform security administration tasks, including providing access to IT resources.
• Complete IT daily checks.
• Write and update troubleshooting documentation and “How to” articles.
• Build new laptop and desktop workstations.
• Carryout desk moves, as required.
• Provide other assistance as requested by the Service Centre & Delivery Manager.

Key skills, competencies and attributes:

• Have a positive can-do attitude to learn new things and take on exciting challenges.
• Excellent approach to Customer Service.
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.

Desirable Technical Requirements:

• Knowledge of Apple iOS devices.
• Knowledge of information security concepts and risks.