Team Support Manager London (GB)

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.
Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff.

Brief Role Objective:

Be part of and manage a team that provides general and administrative support to Investment Partners and/or Wealth Managers to ensure that clients receive a first class service. Responsible for ensuring that administrative, organisational and client related tasks for the Team are completed accurately, efficiently and timely manner. Will have regular contact with clients, dealing with their enquiries and provide  support and training for other members in the team as to the skills required to do this to create a ‘best in peer group’ standard of client experience. Although a degree of flexibility is available the training and supervisory elements of this role favour a primarily office based approach.

Key Responsibilities:

• Overall management for the quality and quantity of administration services provided to clients.
• Manage a team of Investment Assistants, ensuring their work is of a high standard and implementing consistency across the team.
• Provide appropriate oversight and training/developmental opportunities for all support and administrative team members.
• Ensure cohesive and seamless support to the Investment Managers and Wealth Managers on the Team.
• Collate & distribute account opening packs and ensure that they are fully and accurately completed and that all necessary documentation is provided.
• Monitor the progress and timeliness of account opening and asset/cash transfers to meet our client service standards and keep all relevant internal and external parties informed.
• Provide regular and ad-hoc information to clients ensuring that documents and reports are accurate, consistent and dispatched to timetable.
• Deal directly with clients and their advisers to support them in resolving general queries regarding their portfolios or account opening.
• Correspondence and reporting is clear and not misleading, technically accurate and tailored to the client’s level of knowledge and understanding.
• Maintain internal management information, ensuring that it is informative, accurate, consistent and up to date.
• Keep comprehensive client records and ensure that these are accurate and up to date at all times liaising effectively with colleagues in other departments, platforms & external custodians as necessary.
• Client FX and trading requests are conveyed to our Portfolio Management Team in an accurate and timely manner.
• Liaise with external custodians and providers to obtain information required for clients and their advisers.
• Proficient in the use of all internal and external systems and information feeds.
• Distribution of UK tax reporting and dealing with the ongoing questions that arise from tax advisers and clients.
• Attending adhoc Introducer and Client events and be a presence for the team.
• Assist in cash management of overdrafts, capital and income sweeps, settlement of dividends and incomes are in order.
• Produce agendas and assist with the running of regular Team Meetings.
• Record Operational risk events.
• Management / coordination of annual leave requests.
• Act as an SME for your team, working closely with Client and Custody services – bridging the gap between FO and BO
• Become a member of the Team Support Manager forum, ensuring all FO initiatives are disseminated to the team.
• Work alongside the other Team Support Managers across the FO to chair the Investment Assistant forums.
• Troubleshooting, filtering & putting forward strategic ideas from the Team to the FO Business Manager.
• Work alongside the FO Business Manager to assist with existing working groups across the business to deliver transformation/change, or regulatory and operational enhancements.

Key Skills and Technical Requirements:

• Level 4 Qualified (Investment Advice Diploma) or equivalent qualification/experience
• Previous experience in Front Office environment, ideally within Wealth Management, with a good understanding of Business Operation functions.
• Undertakes sufficient professional development for the role including CPD (log to be maintained).

Other Skills and Attributes:

• Are the main reference point for the resolution for internal queries
• Thorough understanding of the clients managed by the team
• Keeps abreast of all relevant developments in the financial services industry and any regulatory changes which may affect the team.
• Generates new ideas/initiatives to help promote firm to potential clients.
• Keeps accurate client records and ensures these are held in the appropriate format on the relevant database.
• Excellent people management skills.
• Takes initiative for their own work within an understood framework of scope and authority.
• Acts at all times in a professional manner.
• Deals with all matters promptly, professionally and effectively without being reminded.
• Conducts role in accordance with LGT Wealth Management’s procedures, within individual authorisation levels and in a compliant manner.
• Readily assists the team and the Firm in achieving its objectives.
• Undertakes other tasks or specific project work as and when requested by the Wealth Managers.
• Makes effective use of time in order to carry out tasks to the appropriate standard.
• Adhere to all company-wide policies, procedures and compliance requirements.
• Good working knowledge of the Microsoft Office suite of products.
• Proficient in front office systems.