LGT SmartBanking Secure online banking for private individuals

LGT SmartBanking is compatible with any internet-enabled computer, smartphone, or tablet. To ensure that you can securely use all of our platform's features, we recommend using the following browsers:

• Chrome (102.0 and higher)
• Firefox (102.0 and higher)
• Edge (102.0 and higher)
• Safari (15.0 and higher)

The LGT SmartBanking app works on mobile devices, these must meet the following system requirements:

• Apple: iOS 13.0 or higher
• Android: 8.0 or higher

For mobile devices, you can download the LGT SmartBanking app for free from the App Store or Google Play Store.

E-banking access with other operating systems such as BlackBerry OS, Linux, Windows RT and Windows Phone or the browsers Opera, Internet Explorer, Vivaldi, etc. is not possible. Beta or pre-release versions of the operating systems and browsers listed above can be used, but the full functionality cannot be guaranteed. In addition, we do not offer support for these versions.

You need a user account to access the service. We will send you your personal user ID and password by mail. You will receive a separate activation letter with cryptogram. You should keep these documents safe and never share them with any third party. 

• If you log in using a computer, you will need your user ID and password and will also have to authenticate your identity with a smartphone or tablet. The LGT SmartBanking app (for Android or iOS) must be installed on this second device so that you can scan the cryptogram. If you do not want to install the app, you will need an LGT cryptogram scanner, which your relationship manager can order for you. Once you have scanned the cryptogram, you will receive a security code that you can use for authentication and login purposes. 
• When logging in using a smartphone, you need the LGT SmartBanking app for Android or iOS. You only need to enter your user ID and password, with no need for cryptogram authentication. You will need to activate your smartphone once when you use the app for the first time. This requires a computer or a tablet. 
• If you log in using a tablet, you will need your user ID and password and will also have to authenticate your identity with a smartphone or another tablet. The LGT SmartBanking app (for Android or iOS) must be installed on this second device so that you can scan the cryptogram. If you do not want to install the app, you will need an LGT cryptogram scanner, which your relationship manager can order for you. Once you have scanned the cryptogram, you will receive a security code that you can use for authentication and login purposes.
• eSignatur, with eSignature you can fill out and sign documents quickly and easily in LGT SmartBanking. You can find out how eSignature works in this video or in the factsheet.

Step-by-step instructions for initial registration

Online banking services are popular targets for fraudsters. For example, they try to circumvent security measures by obtaining user data via fraudulent e-mails (phishing) or malware and thus gain access to your online banking service. We therefore advise you to always be attentive and observe the following security instructions:

Protect your data

• Never give your user ID, passwords or access or activation letter to any third party, and do not take any photos, copies or scans of these. 
• Always query any unsolicited contact, e.g. someone you don't know asking questions about your accounts or offering to resolve IT problems. 
• Use only the official LGT SmartBanking website or the official LGT SmartBanking app from the App Store or Google Play Store. 
• LGT will never ask you over the phone or in an e-mail to reveal confidential data or grant remote access to your online banking service. You should be very skeptical of any such requests.  
• Carefully check all the information that appears on your authentication device when logging in or making a transaction, and only proceed when you are completely happy. 

Recognize phishing e-mails

• Whenever you receive an e-mail or a push notification from the app, check the sender's address and message content carefully. Bear in mind that e-mail addresses can also be falsified. 
• Do not open any e-mail attachments or click on any links that look suspicious. 

Device security

• Use the latest releases of all operating systems and browsers and protect your computer, smartphone and tablet using up-to-date, tested antivirus programs. 
• Activate your computer's firewall. Install one if you don't already have one.

Password security

• Secure passwords...
  • ...are at least twelve characters long. 
  • ...consist of upper and lower-case letters, digits and special characters. 
  • ...do not appear in a dictionary. 
  • ...do not contain any dates, your own name or any family member’s name or personal information such as telephone numbers or date of birth.
  • ...are unique and individual for each account. 
• Do not reveal your password to anyone. 
• Use different passwords for each online banking service and change them regularly. 

Contact us 

Please report any suspicious activity or anything unusual to us immediately: +423 235 23 25 Monday to Friday, 8:00 a.m. to 6:00 p.m. CET. 

In the event of a system or security incident (e.g. loss of password, unauthorized communications etc.), you should immediately report the incident to LGT Bank AG, Hong Kong Branch by contacting your relationship manager through other modes of communication such as e-mail or telephone.