Service Delivery Analyst - 12 month FTC London

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.
Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff.

Key Responsibilities 

• Service Management and Operational Governance 

• Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required. 

• Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process. 

• Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes. 

• Work with our parent company, LGT Group, to maintain and continually improve ITIL processes. 

• Support internal and external audit activities. 

• Service Improvement and Business Engagement 

• Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience. 

• Work with LGT Groupto streamline processes and strengthen working relationships across teams. 

• Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions. 

• Access and Employee Lifecycle Management 

• Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes. 

• Project and Change Delivery 

• Assist with change projects and requests as directed by the Service Delivery & Support Manager. 

• Support and manage projects as required by the Service Delivery & Support Manager. 

• Cover and Team Support 

• Provide cover for the Service Delivery & Support Manager during periods of absence. 

• Provide additional support and assistance as required by the Service Delivery & Support Manager.

Key Skills and Competency Requirements 

• Communication and Relationship Skills 

• Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners. 

• Excellent verbal and written communication skills. 

• Ability to communicate clearly and professionally with both technical and non-technical audiences. 

• Customer and Service Focus 

• Strong customer service approach, with a commitment to delivering a high-quality experience. 

• Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support. 

• Drive to continually improve the customer experience. 

• Organisation and Delivery 

• Strong time-management and organisational skills, with the ability to manage competing priorities effectively. 

• Demonstrable attention to detail and commitment to producing accurate work. 

• Continuous Improvement 

• Ability to identify and contribute to service improvement opportunities. 

• Proactive approach to improving processes, service quality and operational efficiency. 

• Experience  

• Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle. 

• Proven ability to apply ITIL processes, including incident, problem, change, request, and service-level management, to support consistent, high-quality service delivery and continual improvement.