LGT SmartBanking Pro

• Automatically import advices into your company’s document management system or electronic archive
• Index files (XML) for each advice enable automated filing
• Advices in PDF format provided on an LGT SMFT server (Secure Managed File Transfer)

For security reasons, you will need a user account complete with personal user ID and password in order to access LGT SmartBanking Pro. A letter containing these details will be mailed to you. Your activation letter will be sent by separate cover. Please keep these documents in a safe place and do not share them with anyone else.

SmartBanking Pro can only be used on a desktop or laptop. For security reasons, you will always need to provide authentication on a second device as well as entering your user ID and password. This means that you will need an LGT cryptogram scanner or smartphone running the LGT SmartBanking app in order to use LGT SmartBanking Pro. You can download the LGT SmartBanking app from your mobile device’s app store. If you choose to use it, the LGT cryptogram scanner - a small, separate scanning device - will be sent to you together with the letter containing your personal user ID. You can use the LGT cryptogram scanner or your smartphone to scan the cryptogram on your desktop or laptop to provide authentication. A security code will then appear to complete the authentication process.

Online banking applications are popular targets for fraudsters. For example, they try to circumvent security measures by obtaining user data via deceptive e-mails or malware and in this way gaining access to online banking. We at LGT therefore advise you to always be attentive and observe the following security instructions when using online banking:

Protect your data

Never give user IDs, passwords or access and activation letters to any third party, and do not take any photos, copies or scans of these.

• Always question unsolicited or unexpected contacts purporting to be from LGT, e.g. asking for account information or offering to resolve IT problems.
• Only use the original LGT SmartBanking website and the original mobile app for online banking with LGT.
• More generally, LGT will never ask you to disclose confidential data or grant remote access to your e-banking by telephone or e-mail.
• Carefully check the information that appears on your authentication device when logging in or making a transaction, and only proceed when you are completely happy. 

Recognize phishing mails 

• Check e-mails (e.g. based on sender address and content) and app push notifications carefully. Even an email that seems to come from a familiar sender could be forged.
• Do not open any links or attachments in emails that appear suspicious.

Device security 

Use the latest release of all operating systems and browsers and up-to-date, tested antivirus programs on all devices (computers, laptops, cell phones, tablets, etc.).

Activate your computer’s firewall.

Password security

• Choose complex passwords for your device and applications.
• Do not reveal your password to anyone.
• Use difference passwords for each e-banking application and change them regularly.

Contact us:

Please report any suspicious activity or irregularities in connection with your online banking immediately to Support (tel. +423 235 23 25, Mon to Fri, 8 a.m. to 6 p.m. (CET)).