Concerns and complaints Your opinion is important to us!

The LGT Bank Ltd. always endeavors to give its customers the best possible assistance with regard to their concerns, needs and requirements in all areas of banking.

If you are not completely satisfied with the service we provide or would like to make any other suggestions to us, we kindly ask that you advise us accordingly.

Options for voicing your opinion

In the interest of clarifying and handling your complaint swiftly, we kindly ask that you provide us with the relevant information (e.g. customer number, custody account number, order number, etc.).

You can provide your relationship manager with your opinion during the hours in which assistence is offered. Besides this, we offer you the below-mentioned opportunities to communicate with us:

Further processing

After transmitting your opinion you will get an acknowledgement. We endeavor to handle your query as swiftly as possible

Should clarifications of your query last longer, we will inform you and provide a reasoned statement (including an estimated processing period).

Of course, on your request we can provide you with the current processing status of your query at any time.

We will communicate our final decision to you in a clear, unambiguous and comprehensible way. If that decision does not fully meet your query, we will explain our final decision in a detailed statement.

Mail address for concerns and complaints:

Contact us